It Engineer (Level 2)

IT Engineer (Level 2) Location: Dublin (Hybrid) Salary: €40-55k p/a DOE plus benefits We are seeking to hire an experienced Level 2 Engineer on behalf of our client in Dublin.
This role will involve troubleshooting and managing Level 2 IT Support tickets and resolving issues for your clients.
You will work on physical and virtual client and server devices, and troubleshoot applications and on premises/Cloud servers, while deploying IT solutions.
Duties: Managing and resolving tickets and service requests designated to you by the Helpdesk Manager Acting as the escalation point-of-contact for Level 2 IT Support tickets Deploying, migrating and documenting IT solutions for your client base Introducing and suggesting new technologies to the management team Overseeing, training and mentoring the activities of the Level 1 Support teamRequirements: A minimum of 3 years' experience with Office 365 Administration, including M365 tenancy portal, Exchange administration, SharePoint administration and MS Azure Portal Experience with firewall deployment (preferably SonicWall) and network troubleshooting Experience with Intune management and deployment Strong experience with MS Windows Server 2016 and above Ideally you will have certifications including MCSA/MCSE, CCNA, AZ-104, MS 102 and CompTIA Network+, or other relevant certificationsIf you're interested in this position, apply through the link provided or send your CV to Reperio Human Capital acts as an Employment Agency and an Employment Business