Irish owned and operated, Select Tech Group comprises a multi-channel portfolio, bringing the most distinctive technology brands to our retail, business and education customers and partners.
Select Technology Group operates across 55 locations and welcomes 4 million customers annually.
The group's multi-channel portfolio includes: Select Apple Premium Reseller redefines Apple sales, service repairs and solutions.
DID with over 55 years experience in the latest home appliance technology solutions.
Blink 24, the group's boutique distributor.
What benefits do you get from working with us?
Passion and drive to succeed and meet required standards and targets. Commission on Sales Fantastic Employee discounts Cycle to Work Scheme Employee Incentives and Discount Schemes Employee Assistance Programme (EAP) Extensive Training and Development Programme Recognition of Long Service Job Summary We are looking for a competent IT Helpdesk Support & Admin to provide fast and useful technical assistance on computer systems and networks.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Helpdesk Support & Admin must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
You must also be customer-oriented and patient to deal with difficult users.
An eye for detail and a drive for perfection are extremely important here.
As an IT Helpdesk Support & Admin at Select Technology Group, each day promises a variety of challenges.
You'll excel in handling routine tasks, like maintaining our asset database, crafting meticulous documentation, and strictly adhering to our internal protocols.
Beyond the routine, your role will see you configuring devices, deploying CCTV solutions, and configuring VOIP phones.
Your responsibilities may shift from assessing cutting-edge systems one day to decommissioning outdated ones the next. Responsibilities and Duties These include but are not limited to: Overseeing asset control systems.
Facilitating user onboarding and offboarding, including hardware provisioning.
Responsively addressing support requests and ensuring proper ticket management.
Visiting our various locations to provide assistance and perform upgrades.
Enforcing IT policies in a pragmatic and effective manner.
Actively contributing to the enhancement of our internal systems and bolstering security measures.
Serving as a professional ambassador for the IT department, upholding a high standard of conduct and service. IND1
