IT HelpDesk Technician – 1st Level
Location : Limerick Duration : Permanent Job Purpose:
Reporting to the Hospital IT Business Services Manager, the IT Technician will provide valuable support to all users of the Group's Information Technology Systems, enabling an enhanced IT culture across the Health System.
Key Duties and Responsibilities: Act as first level support and monitor the Limerick hospital IT helpdesk, to resolve all logged incidents as appropriate. Act as a user advocate and liaise between business/clinical users and IT technical staff. Develop a full knowledge of all Hospital Information Systems. Carry out standard PC Tech Duties, backups, data recovery and user admin (passwords, new users etc.). Apply security access for new and existing users on Domain and application systems. Build, troubleshoot and configure IT and Communications Hardware as required, following the procedure outlined in the respective IT installation documents. Install and configure software and drivers. Ensure security updates and patches are up to date on all hardware. Ensure IT security policies are followed and upheld at all times. Assist with new software installations in conjunction with the participation/knowledge of the Local Systems Administrator Actively develop documentation for the IT knowledge base. Assist in the production/review of IT project documentation and Standard Operating Procedures. Monitor vendor SLAs and vendor logs that require IT staff/end users' response and follow up on them. Participate as a member of the IT on-call rota. Assist in resolving emergency issues that occur outside of normal working hours. Participate in scheduled system maintenance and upgrades outside of normal working hours as required. Ensure conformance to all IT SOPs and participate in training as required. Participate in IT projects as directed by your Line Manager/Head of Service.
Role will be based in Limerick, however, travel to other sites may be necessary, with onsite support being required at times.
Person Specification Education: Leaving Cert Certificate in IT Discipline Microsoft Certification, Cisco Certification, Comptia Certification, Microsoft 365desirable Experience: 3 years in a Microsoft Windows environment. Knowledge of Desktop Support Experience in user support and experience of helpdesk systems desirable Personal Characteristics: Ability to work under pressure Good Team Player Self-Motivated Able to achieve targets Skills: Ability to troubleshoot Good interpersonal skills Ability to priortise Problem solving Good documentation skills desirable Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.
For more information please apply here or contactAgnes ******Contact: 0858564199
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Ref: EET6085
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