Actively seeking an experienced Service Delivery Director for a key role with our expanding Limerick-based client. This is an excellent opportunity and will report directly to the Managing Director, particularly suiting a candidate with a very strong Service Management background. The ideal candidate will have an understanding of the FMCG/Retail business (not mandatory) and be capable of directing the definition of 'As Is' processes with a view to proposing and supporting improvement projects to drive application enhancements, service efficiency, stability, and cost reductions across the group.
The Service Director is a full-time role, where he/she will also have management responsibility for the wider support team (circa 25 people in Limerick and remote). The Service Director will hold and attend regular service review meetings with the customer and is expected to be an excellent communicator, able to interact with all levels of management, staff internal and external.
Skills and Experience:Excellent (English) proactive communication skills (written/verbal/presentation) able to interact at all levels.Preferably based in Limerick, although could consider someone working from home but with frequent travel to Limerick. Customer face-to-face meetings will be quarterly.Solid business experience in a complex supply chain environment.Will have held an executive-level IT position e.g. IT Director, Service Director with multiple direct and indirect reports.Will have excellent analytical skills, quickly able to understand complex business problems and identify risks and priorities.This role will take ultimate responsibility for SLA compliance and customer satisfaction with a close understanding of our financial penalties.The role will have budget and P&L responsibility reporting to the Managing Director of Global Support.Solid knowledge of ITIL/ISO standards for IT Service Management.Knowledge of ERP is required, with JD Edwards knowledge being an advantage but not mandatory.Please send your CV and your Careermoves consultant will be in touch within 24 hours.
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