Global Privacy Policy
Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
IT Support AnalystReports to
IT Service Desk Manager
Key roles You will provide first/second level IT Helpdesk/Desktop Support to colleagues in the EMEA region, with the possibility of assisting in other locations within the region by responding to IT Incidents logged on Service Now. You will also be required to process technical support requests and to document, track and monitor issues ensuring a timely resolution.
Specific responsibilities (including but not limited to): Identifies, researches, resolves and responds to a high volume of issues or questions received from internal customers.Provides status and follow-up information to colleagues.Escalates calls to the appropriate departments.Documents customer issues in call tracking system timely and accurately.Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.Qualifications/skills 3rd level qualification in IT or have equivalent professional experience.A keen interest to work within an IT Service desk environment.Great communication skills and an ability to document procedures.ITIL Foundation preferred.Strong computer knowledge including, but not limited to, Windows 10.Microsoft Outlook, Exchange, Office 365 Admin (Highly desired).Active Directory (Highly desired).Apple technology support, iPhone and iPad.Troubleshooting VPN issues.Excellent interpersonal and customer service skills.Colleague Benefits Education ContributionCareer development and progressionHealth Insurance SchemeTax Saver Travel SchemeSedgwick's Sports & Social ClubDiscounted Personal Training group circuit classesDiscount BenefitsEmployee Assistance ProgrammePHI & Life CoverSedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
About UsSedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.
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