About OTS
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities include, but are not limited to:
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Ensuring infrastructure networking and computing systems remain available during production hours.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.Supporting customers from multiple buildings in the area, as well as remote customers.Traveling within your local or regional area to support our customers.Minimum Qualifications:
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience2+ years of troubleshooting in a multi-user high availability environment experience2+ years of PC repair, troubleshooting, deployment and liquidation experience1+ years of IT client, server, and network service delivery experience2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience2+ years of corporate setting Windows, Mac or Linux Operating systems support experience2+ years of supporting and maintaining a corporate network environment experienceHigh school or equivalent diplomaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit this link.
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