IT Support Team Lead – Galway/Hybrid Our client, an expanding provider of IT Support services seeks to hire an experienced IT Support Team Lead to join their team. The ideal candidate will have a strong background in providing support for Microsoft Windows, Microsoft 365 applications, Azure AD and On-prem AD environments, IP network communication and basic IP subnetting as well as having broader exposure to support on networking related issues.
Responsibilities Lead and mentor the IT support team, initially managing one Level 2 support technician with the expectation to expand the team significantly over the next two years. Provide expert support for Microsoft Windows and Microsoft 365 applications including Excel, Word, OneDrive, Teams, PowerPoint, Outlook, and Exchange Online. Implement and manage user onboarding and offboarding procedures in both Azure AD and On-Prem AD environments. Ensure all support and service requests are logged and updated in the ticketing system. Provide regular updates to end-users on ticket progress. Complete ticket reviews with the Level 2 support engineer and guide them on ticket resolution. Document site information, procedures and fixes in IT Glue. Develop and enforce IT policies and procedures to ensure a high level of support and service delivery. Monitor and report on team performance, providing feedback and identifying areas for improvement. Stay up to date with the latest industry trends and technologies to ensure the team is equipped with the knowledge and tools needed to provide exceptional support. Qualifications and Experience Proven experience in an IT support role, with a focus on Microsoft Windows and Microsoft 365 applications. Strong knowledge of user onboarding and offboarding procedures in Azure AD and On-Prem AD environments. Solid understanding of IP network communication and basic IP subnetting. Experience with AutoTask, Datto RMM, and IT Glue is a strong advantage. Excellent leadership and team management skills, with the ability to mentor and develop team members. Strong problem-solving skills and the ability to work under pressure. Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Relevant certifications in Microsoft technologies and IT support are desirable. Our client has significant growth plans over the next five years, which will allow for a wealth of career progression opportunities within the organisation. There is ample opportunity to learn and gain exposure to new technologies and organisations in this role as well as a competitive salary/package on offer.
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