IT Support Technician Who we are: SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM's global Product and Technology organization.
SiriusXM's new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high-quality, scalable software deliveries for SiriusXM's streaming and in-vehicle audio entertainment platforms.
How you'll make an impact: The IT Support Technician is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This position requires the individual to act independently using skills, experiences and training to resolve client issues. Clients will be both onsite at SiriusXM locations requiring hands-on support and remote requiring troubleshooting and assistance over the phone and/or Zoom sessions.
What you'll do: Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.Maintain all necessary hardware and software inventories for all corporate devices.Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.Analyze, troubleshoot and repair corporate devices, including computer peripherals and mobile devices.Support and maintain user account information including provisioning of new accounts and new access through security and system groups.As needed, during peak support hours, answer helpdesk phone calls to assist clients.What you'll need: Bachelor's degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred.2 to 4 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience.Windows OS and hardware knowledge.Apple iOS / Mac OS and device hardware knowledge.SCCM and/or JAMF use for centralized management of devices.Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).Proven ability to support virtual desktops and applications (Citrix). Experience with ServiceNow.ServiceNow use and knowledge.Active Directory User/Computer Account administration.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
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