Job Title: Italian Customer Support Specialist
Salary and Package: €28,000 + bonus + benefits such as full health and dental care cover, education assistance, travel allowance, ability to work from abroad for a number of weeks per year and more
Shift Pattern: Monday- Friday with the occasional Saturday morning, standard office day hours
Job Location: Dublin City Centre (20 minutes from City)
Working Model: Hybrid Model – 2 days a week onsite + 3 days Work from Home once training is finished- training takes approx. 6 months
Abrivia Recruitment has an exciting opportunity within the financial services industry for an Italian Customer Support Specialist. This is an excellent opportunity to grow within a company and develop your career. In your role you will meet the needs of clients as well as coordinate interdepartmental work, consistently delivering a high quality of customer service and committing to continuous improvement.
To be successful in this role, you will have excellent communication and problem-solving skills, excellent administrative skills, customer service skills as well as the ability to work in a fast-paced environment. You will be expected to be a team player, have a positive attitude, and be passionate about customer service.
Your responsibilities will include: Responding to customer enquiries in a timely and professional mannerUtilising the latest technology to answer customer enquiriesAnswering complex queries regarding services available and if covered under contractIdentifying customer needs and providing solutionsMaintaining customer recordsProviding excellent customer serviceThe successful candidate should have: Previous experience in customer service and/or customer support from retail, hospitality, call centre, administration backgroundsExcellent written and verbal communication skills in Italian and EnglishThe ability to quickly learn and use new softwareThe ability to work independently and in a team environmentA positive attitude and strong work ethicThe ability to work in a fast-paced environmentIn return, you will be rewarded with a competitive salary and the opportunity to work in a dynamic and international team. You will have the opportunity to make a difference in the lives of customers. This is a great opportunity to develop your customer service skills and take your career to the next level.
We look forward to hearing from you! If you are interested in this vacancy, please apply via the link below to get in touch with Roisin Claffey or Emily Mason.
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