Job Opportunity: Quality and Safety SpecialistAt HCI we help providers of health and social care make intelligence driven decisions to attain, manage and improve quality, safety and regulatory compliance.
Reporting to the Director of Quality and Safety, the Quality and Safety Specialists role shall include, development, implementation and support of practical quality and safety management systems within health and social care organisations such as Hospitals, Disability Services, Nursing Homes, Regulatory Bodies, Home Support, Medical Transport, Fertility Clinics, Cometic Clinics, Ophthalmology Practices and Primary Care.
1.0 Responsibilities of the Quality & Safety Specialist shall include (but not limited to)Lead and support the development of the client Quality & Safety Management Systems, including:
Lead and develop all aspects of Quality & Safety Management Systems to fulfil healthcare regulation and accreditation. This includes all quality development as well as clinical and non-clinical risk management.Lead and support the development of quality improvement initiatives to improve the effectiveness of care and service deliveryImplementation of risk management systems such as incident identification and complaints processes.Enhance systems for ongoing patient/client/resident involvement, e.g. focus groupsAssist and support Incident InvestigationsDevelop the use of performance measurement systems in healthcare, e.g. Clinical AuditDevelop clients understanding and fulfilment of regulations including:Joint Commission International (JCI)CHKSHIQAISOHPRANational and International Best PracticeDevelop and educate re process control and the use of Policies & Procedures Framework, includingUnderstand the needs and requirements of client regulationsDevelop policies and procedures based on evidence based best practiceWork with care staff implementing policies and proceduresProcess mapping key care and non-care processesProvide training and education programmes relating to (example):Quality & Safety Management SystemsPublic & Patient InvolvementIncident ManagementRisk ManagementUtilisation of the HCI Knowledge software system:Management of HCI projects through HCI KnowledgeReview and monitoring of informationProviding client liaison and support with regards to HCI KnowledgeDevelopment of Client Relationships:Develop strong ongoing relationships with current clientsOngoing client communicationEnsure on-going evaluation of client satisfactionDeveloping and administer structured feedback from clientsSharing expertise with clientsUsing feedback from observations and participants, and ideas from research, training courses and colleagues to develop performance.2.0 General Responsibilities:The Quality & Safety Specialist is responsible for supporting the HCI Quality Management System (QMS) as follows:
Developing, implementing, maintaining and improving the process, and associated procedures, of the services provided by HCI.Recording, managing and addressing all allocated non-conformances in a timely and effective manner and in accordance to the applicable procedure.Completing all specific audit activities as identified by the Quality Manager in accordance to the applicable procedure.Ensuring that all relevant regulatory requirements related to the service being provided by HCI, are considered and incorporated during provision of that service.3.0 Qualifications and ExperienceA Healthcare Degree. HCI accepts candidates from all healthcare backgrounds e.g. nursing, physiotherapy, maternity, pharmacy etc.,A Nursing Degree (desirable)A Quality Management Qualification (desirable)Knowledge of HIQA Standards (desirable)Knowledge of Quality Management Systems (desirable)4.0 Personal attributes/skillsExcellent administrative and organisational skillsExcellent analytical and report-writing skillsMotivation and ability to work on own initiativeExcellent communication and inter-personal skillsFull clean Driving License and own car5.0 TravelThe successful candidate will be required to travel to various areas of Ireland in the fulfilment of their duties.
This position is Dublin based. HCI offices are located in Sandyford, Dublin 18.
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