Junior Service Advisor

Pierse Motors was founded over forty years ago and due to continued growth has now a vacancy for a Junior/ Trainee Service Advisor.
Junior /Trainee Service Advisor will receive onsite & offsite VWGI training in all areas of Aftersales with the aim to qualifying as a Service Advisor.
The duties of a Service Advisor will include: Assist in the administration of service department Making customer appointments on Autoview & booking in cars Issuing invoices and collecting payments of customers Dealing with customer queries both by email, telephone & in person Printing job cards Test driving customer cars Inspecting customer cars that have been cleaned before been returned to customers.
Transferring insurance substitutions AD-hoc duties Skills & Education Required To become an Service Advisor you will need to : To have a full clean drivers licence, for insurance reasons.
Excellent communication and interpersonal skills Excellent organisational & negotiation skills A strong work ethic A strong technical background Excellent computer skills A disciplined approach to following VWGI processes Desirable Skills Experience of working in aftersales, demonstrating a high level of customer service.
Posses a strong desire to excel in a career selling.
The ideal candidate will be reliable, thorough and have a passion for cars.
Rewards Pay will be in accordance with industry standards and will be dependent on experience.
Skills: Communication team player Organised Customer Service Benefits: Company Pension Bonus Annual Bonus / 13th Cheque Employee Assistance programme