Key Account Manager and Head of Secondary Care This job description sets out the scope of the role of the Key Account Manager and Head of Secondary Care it does not include or define all responsibilities or duties which the post holder may be expected to carry out.
Duties may vary from time to time without changing the nature of the post or the level of responsibility.
The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager.
Overview / Purpose of the Role The role will be the primary point of contact for a defined group of clients of United Drug Distributors Ireland Limited together with the management of our hospital business across Ireland, focusing on strengthening relationships, driving business performance, and ensuring effective delivery of services. This role is integral to the success of our partnerships with healthcare providers and will involve strategic account management, business development, and leadership across the manufacturer and hospital channels. The role reports directly to the Director of United Drug Distributors (Board Member).
Key Responsibilities Secondary Care Account Management & Relationship Building: Develop and maintain strong, long-term relationships with key stakeholders in hospitals, including procurement managers, hospital pharmacists, and relevant stakeholders.
Act as the primary point of contact for key hospital accounts, ensuring a deep understanding of their needs and requirements.
Maintain effective relationships with key HSE personnel.
Sales Strategy & Business Development: Lead the development and implementation of sales strategies and initiatives to grow revenue in the hospital segment.
Identify new business opportunities within the hospital sector and work closely with the sales and marketing teams to capitalize on them.
Monitor market trends, customer needs, and competitor activity to inform strategic planning.
Collaboration with Internal Teams: Work cross-functionally with internal teams (e.g., supply chain, finance, marketing) to ensure seamless service delivery, effective management of net working capital and high levels of customer satisfaction.
Provide regular updates and reports to the United Drug Distributors Director, offering insights and recommendations based on customer feedback and market analysis.
Contract Negotiation & Tender Management: Lead contract negotiations with hospital accounts, ensuring favorable terms while aligning with company objectives.
Manage the tendering process for hospital contracts, including proposal preparation, submission, and follow-up.
Key Account Management Account Management Build and develop professional relationships with defined client base.
Act as primary point of contact and ensure client engagement is focused and relevant.
Performance Monitoring & Reporting: Agree, monitor and share key performance indicators (KPIs) for an agreed set of activities, ensuring targets are achieved and key trends are identified and analysed.
Provide regular performance reports and analysis to the senior leadership team, highlighting successes, risks, and opportunities.
Team Leadership & Development: Provide leadership and direction to any supporting team members, fostering a culture of high performance, accountability, and continuous improvement.
Mentor and develop the skills of junior team members.
General Compliance & Risk Management: Ensure adherence to all regulatory requirements and industry standard.
Manage risk by staying informed of changes in healthcare policies and regulations that may impact our business.
Stakeholder Engagement & Networking: Represent the company at industry events, conferences, and networking opportunities across both manufacturing and hospital sectors.
Maintain strong relationships with external partners, including healthcare organizations, regulatory bodies, and industry associations.
Key Experience / Skills / Education Proven experience in key account management, preferably within the pharmaceutical or healthcare distribution sector.
In-depth knowledge of the Irish healthcare system, particularly secondary care and hospital procurement processes.
Strong negotiation, communication, and interpersonal skills.
Ability to analyse data, interpret market trends, and make informed business decisions.
Demonstrated leadership experience and the ability to work effectively at a senior level.
About United Drug United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948.
In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector.
Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland.
The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.
About PHX Ireland & PHOENIX Group As Irelands leading fully integrated healthcare provider, we are proud of our mission - We deliver health.
PHX Ireland Group employs over 1,800 talented and experienced people, all passionate about supporting their customers and patients and striving to enhance the quality of life for millions of patients every single day.
We operate 5 distribution centres, pharmacies nationwide, deliver over 85 million packs to Irish pharmacies and hospitals, and serve over 500,000 patients each year.
By working collaboratively together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare needs.
PHX Ireland is part of the PHOENIX group.
Having access to Europe's leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward.
We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds.
Our commitment lies in ensuring an accessible interview process for all candidates.
If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to ******