Gas Networks Ireland operates and maintains Ireland's €2.7bn, 14,664km national gas network, which is considered one of the safest and most modern renewables-ready gas networks in the world. Over 720,000 Irish homes and businesses trust Ireland's gas network to provide efficient and reliable energy to meet their heating, cooking, manufacturing and transport needs.
The gas network is the cornerstone of Ireland's energy system, securely supplying more than 30% of Ireland's total energy, including 40% of all heating and almost 50% of the country's electricity generation.
By working to replace natural gas with renewable gases, such as biomethane and green hydrogen, and complementing intermittent renewable electricity, Gas Networks Ireland is supporting Ireland's journey to a cleaner energy future.
The Role:Reporting to the Customer Solutions Manager, the Key Customer Manager will be responsible for the delivery of Customer Solutions capabilities. You will advise priority customers, incorporating industry and sector expertise on the application of energy efficiency and renewable gas solutions to support customers to be more energy efficient and to decarbonise.
Primary Responsibilities:Deliver the Customer Solutions capability to large energy users in hard to abate sectors.Profile and understand customer value as a means to target priority customers, capturing their activities, engaging and messaging with them on an ongoing basis.Incorporate industry sector expertise on the application of renewable gases, equipment and other measures to support customers to decarbonise and be more energy efficient.Be a trusted advisor with existing customers by bringing industry-level insights of value.Conduct regular business reviews to assess customer needs, address concerns, and provide solutions that meet their objectives.Stay updated on industry trends and market conditions to proactively identify opportunities.Prepare and present reports on account performance, capacity, commodity & revenue forecasts and market insights to internal stakeholders.Identify customer requirements to deliver solutions and recognise customer ecosystems to influence and advocate key 3rd party stakeholders.Identify further expertise (if any) required within GNI to support customers now and in the future.Produce tailored cost benefit analyses of using natural and renewable gas into the future.Work with customers to identify their paths to sustainable energy use.Meet and exceed targets & objectives and display competences to perform to the highest standard, all with the customer at the heart of everything you achieve.Knowledge, Skills and Experience:Third level degree in engineering, science or equivalent qualification and a minimum of 5 years sales and/or customer services experience, preferably but not necessarily with an energy or technical background.Excellent technical competence, knowledge of emerging technologies and an understanding of wider energy market developments.Excellent relationship-building skills including developing and maintaining relationships with priority customers in the energy market.Excellent business writing skills coupled with influencing and negotiation skills will be a key requirement within the role.A track record of meeting and exceeding targets and objectives, taking overall responsibility (ownership) for the delivery of customer tasks on time and within budget.Ability to translate strategic priorities into operational reality, demonstrating strong decision-making skills.Driver of high standards for individual, team and organisational accomplishment and delivering desired results.A full clean drivers licence.Compensation and Benefits:Excellent basic salary - €50,000 - €55,000 (DOE)Commission structure - €5,000Company Car OR Car AllowanceDaily lunch allowance - €12 per dayFuel cardLaptop & mobile phoneDaily expenses (parking and tolls)Business hours 9-5 Monday to FridayCareer development and progression (92% of our managers are recruited from within)
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