ICT Services are currently seeking a Level 2 Deskside Support Engineer, working on one of our customer sites in North Dublin. This is a daily rate contract initially for 12 months with a view to go permanent after 1 year of service.
Responsibilities: Provide remote and desk side support services to end users.Troubleshoot PC related problems either via phone, remote tools or desk side support.Be responsible for the day to day technical support and for client environment2nd Level diagnostics and support on hardware, PC's, laptops, handhelds (IOS+Android) and printers.Build, configure and deploy computers (desktops, laptops, tablets, handhelds) according to company standards and policies.PC and laptop re-imaging from scripts and installers.Installation, fault finding and diagnosis of relevant desktop software packages to ensure maximum availability.On site break-fix for all in-scope devices.Responsible for replacing hardware according to the company's hardware refresh policy.Managing devices with Microsoft EndPoint Configuration Manager.Packaging and deployment of software via SCCM.Remote access to fix issues via TeamViewer, MS Teams, etc.Citrix Netscaler installation and configuration.Office 365 and Adobe licencing, management and deployment.Managing users and groups within Azure Active DirectoryMicrosoft Endpoint Manager (Intune)Ensure asset tracking database is updated based on additions and changes to hardware assignmentInterface with local management team on hardware requirements for users and siteSupport printers, scanners, and other peripherals.Requirements: Competence in desktop support with a of minimum 2 years relevant experience.CompTIA A+ certificationHands on SCCM experience is requiredBasic networking knowledge, including patching and cabling.Extensive knowledge of Win 7, Win 10 MS Office, Office365.Good problem-solving skillsAbility to communicate clearly with customers and management
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