Lead Pensions Administration

Managing a team of administrators and providing a reliable and high standard of administration to an agreed portfolio of clients.
Responsible for task management, load balancing and compliance.
The roleTeam leader Manage and motivate a team of pension administrators to ensure deadlines aremet.
Liaising with consultants and other teams where required to ensure services areprovided in line with customer expectations.
Coach and develop the pension administrators by identifying individual and teamdevelopment needs Provide regular updates to Operations Team on team work in progress (WIP) Point of contact for team membersClients Meet SLA deadlines Ensure errors are kept to minimum Ensure processes are adhered to.
Calculate member benefits Ensure all standard procedures are adhered to Actions all routine and administrative tasks Respond to clients in a timely manner with relevant, accurate information