Level 1 Deskside Support Engineer – Dublin

ICT Services is currently looking for a Level 1 Support Engineer to work for one of our customers located in Blanchardstown.
The successful candidate will troubleshoot hardware, software, and network issues, ensuring smooth day-to-day operations.
Occasional travel to the customer's facility in Waterford will be required, so a full driver's license is essential. Strong communication skills, attention to detail, and a customer-focused approach are key for this role.

Role: Provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals.Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.Assist with installations, upgrades, and configurations of hardware and software.Collaborate with remote teams to escalate more complex issues when necessary.Maintain accurate records of all incidents and support requests via the ticketing system.Ensure high levels of customer service and satisfaction at all times.Occasionally travel to the customer's facility in Waterford for on-site support.Requirements: Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.Strong troubleshooting skills in hardware, software, and network environments.Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.Excellent communication and interpersonal skills, with a customer-focused approach.Full driver's license and willingness to travel to Waterford as required.Ability to manage time effectively and prioritize tasks in a fast-paced environment.
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