KEY RESPONSIBILITIES Infrastructure Oversight : Guarantee the reliability, security, and scalability of IT systems to support site operations.
Identify and execute improvements for efficiency and future-readiness.
Team Leadership : Lead, coach, and inspire an IT team to deliver top-tier service.
Encourage the adoption of best practices and modern technologies that align with team and organizational goals.
Technical Assistance : Deliver prompt solutions to critical IT problems, particularly those affecting production continuity.
Work with vendors and service providers to ensure optimal performance and outcomes.
Monitor service delivery against key performance indicators (KPIs).
Oversee 24/7 IT support to maintain seamless operations and swift issue resolution.
Security and Compliance : Develop and implement cybersecurity measures to safeguard sensitive systems and data.
Ensure adherence to internal policies and industry standards.
Conduct periodic security evaluations and risk assessments.
Project Delivery : Manage IT projects, such as system upgrades, software rollouts, and new technology integrations.
Collaborate with site leaders to determine priorities and recommend innovative solutions.
Oversee project budgets, schedules, and resource allocation.
Cross-Functional Engagement : Align IT capabilities with organizational strategy and operational goals.
Facilitate process automation and digital transformation initiatives.
Train staff and end-users on new IT systems and processes.
PERFORMANCE INDICATORS : Timely resolution of IT incidents, service requests, and tasks.
Achievement of defined objectives.
Compliance with company IT policies and standards.
Enhanced security posture and risk mitigation.
Consistent system availability and robust business continuity readiness.
Prudent and effective budget management.
SKILLS AND QUALIFICATIONS :Key Competencies: Demonstrated success in managing IT operations in a fast-paced production setting.
Excellent communication skills, with the ability to convey technical details to non-technical audiences.
Strong diagnostic and analytical capabilities for resolving technical challenges.
Adaptability to evolving and emerging technologies.
Meticulous organization and time management skills with acute attention to detail.
A collaborative mindset with a focus on mentoring and empowering team members.
Professional, approachable, and solutions-oriented demeanor.
Experience and Credentials: Degree in IT, Computer Science, or equivalent professional expertise.
5+ years in IT leadership, ideally within a manufacturing or industrial environment.
Proficiency in network management, server infrastructure, and production IT systems.
Familiarity with ERP, MES, or similar industrial platforms.
Flexibility to provide after-hours support when required.
TECHNOLOGIES : Networking: Dell/Cisco Microsoft suite and MS Server 2018Azure Labeling systems ITIL framework Project management methodologies (e.g., PRINCE2) Cybersecurity protocols Servers & Storage: Dell High availability systems, backup, and disaster recovery solutions SQL Server CAREER GROWTH: Opportunities for advancement within Group IT or specialized roles.
International travel and secondment prospects.
Skills: It Management