Litigation Claims Handler

Join RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop, and a place where your ideas and contributions matter.
With offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly to suit their individual needs, which enables them to deliver great service to the customers we look after every day. Our Dublin office is also home to our sister company 123.ie.
At RSA and 123.ie we empower our customers to make a difference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility, and learning opportunities you need to do it.
Culture and Community RSA is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'. We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.
We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected.
Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment, and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources, and talent. We're also committed to helping society adapt to a changing climate, taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.
Our stats don't lie… in our annual engagement survey 87% of our people celebrate the diversity in their teams and the wider company.
90% of our people feel safe to speak up and share if they've made a mistake.
91% of our people feel valued and respected by leadership.
89% of our people are benefiting and thriving through our hybrid working model.
Litigations Claims Handler This job involves the handling of Motor Injury and Damage litigated claims by using agreed claims processes, technical skill & experience to achieve settlement in line with business objectives.
You will spend most of your time reviewing and assessing claims, considering quantum & liability aspects, liaising with customers - internal colleagues and our service providers (Investigators & Solicitors). You will liaise directly with our Solicitor Panel both on individual cases & in order to contribute to the overall Litigation Strategy for RSA Claims.
This job will include the oversight of a portfolio of litigated Motor Injury and Damage claims within a set case management authority level. You will use agreed claims processes to achieve successful outcomes in line with the business objectives for the Injury & Liability Claims team.
You will spend the majority of your time reviewing and assessing claims, liaising with Solicitors & other experts in order to carry out detailed inquiries & then applying necessary skill & knowledge to progress these cases to a successful conclusion.
You will provide ongoing support, advice, and guidance to the operational teams, helping to refine Best Practice handling in all Injury teams in RSA. You will provide support, advice, and guidance to Customers & other teams and contribute to policy and product development.
You will be mostly desk-based dealing with Solicitors, service providers & customers on a one-to-one basis, although you will also work with other colleagues and be part of a litigation team. You will have strong communication, negotiation, and organization skills.
Key Responsibilities: Litigated cases at District and Circuit Court level.Reviewing Motor injury and Damage claims and achieving optimum settlement, within designated personal authority level, in line with established standards, procedures, and guidance provided.Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimize leakage and protect the interests of the business.Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction.Conducting regular file reviews of litigated cases with our Solicitor Panel in order to ensure adequate reserve provision & to manage cases towards conclusion.Undertaking Claims Reviews with Brokers & Policyholders, ensuring you represent RSA in a professional & competent manner & can articulate a summary of the claim status.Helping and contributing towards the development of less experienced colleagues in Injury & Liability Claims by providing training & feedback in order to raise standards and expertise across the teams.Leading, contributing to and co-operating with Claim audits and reviews as required in order to support and enable the maintenance of an effective control environment.Providing proactive advice and guidance on the development of new and improved policy wordings to ensure policy documentation reflects claims experience and agreed risk appetite.Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.Attribute and Qualifications Completed CIP (Certified Insurance Practitioner) & working towards ACII.3-4 years experience within Claims with experience in Injury & Liability.Role based from Galway office working hybrid.Internal and external networking experience within the Technical community and beyond.In-depth experience of at least one line of business across the full width of customers, propositions, and risk scenarios.Regulatory Requirements: APA/CIP qualification CIP/APA qualified and must maintain CPD requirements.This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

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