Loans Administrator

My client, a leading asset management company, is hiring for a Loans Administrator to join their team in their Dublin 2 office. A competitive salary, attractive benefits package, and hybrid working model are offered. A great opportunity with a huge scope for progression.
Your primary responsibility will be managing general loan administration while providing excellent customer experience.
Roles and Responsibilities:Managing inbound and outbound calls for the servicing of customer loan accounts.Ensuring system records are maintained and updated following every customer interaction.Investigating and negotiating at individual account level to ensure the correct customer outcome is achieved.Liaising with internal teams in relation to the expediting of required information.General loan administration requirements such as issuing mortgage statements, redemption statements, and ad hoc manual lettering as required.Work within agreed metrics for all operational and customer requirements, including meeting agreed targets and service level agreements.Consistently record incidents immediately on detection of errors and engage with Risk Owner to resolve where required.Takes ownership of errors and complaints received, managing the customer experience to a successful resolution.Requirements:Must have APA or QFA qualification.Previous contact centre experience and/or financial services background, ideal but not required.Ability to work within tight deadlines and fast-changing environments.Excellent Customer Service Skills.Good attention to detail, accuracy, and ability to multitask.Target-driven individual with the ability to manage your own workload while contributing positively to the wider team and organisation.
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