Logistics Administrator & Customer Service Representative - Dublin 8 Salary: €35,000 per annum We are currently recruiting for a Logistics Administrator & Customer Service Representative on behalf of a key client based in Dublin 8.
This role is perfect for a highly organised and communicative individual with experience in customer service and administration within a fast-paced logistics environment.
Key Responsibilities: Liaising with customers professionally via phone, email, and other communication methods, ensuring a consistently high standard of service.
Handling customer queries promptly and efficiently, ensuring resolutions meet customer satisfaction.
Communicating any issues to internal teams, such as transport, operations, and sales.
Managing and completing POD delivery dockets, ensuring accuracy and timeliness.
Generating reports and administering the fleet tracking system.
Monitoring deliveries to notify customers of any potential delays or issues proactively.
Providing accurate and complete information by following company procedures.
Following up on queries within agreed timelines to ensure issues are resolved satisfactorily.
Performing general administrative duties, with the potential for role expansion as the business evolves.
Building trust with both customers and team members through clear and effective communication.
Collaborating with Transport Planners and Management for issue escalation when necessary.
Ideal Candidate Profile: Previous experience in Customer Service within a fast-paced environment.
Excellent verbal and written communication skills.
Strong attention to detail and a high level of accuracy in tasks.
Proficient computer skills, with experience using MS Word, Excel, and SAP.
Proven ability to solve problems effectively and efficiently.
Ability to work both independently and as part of a team.
This role offers a fantastic opportunity to grow within a dynamic logistics environment, with a competitive salary of €35,000 per annum.
Interested?
Apply now with your up to date CV and join a thriving team in Dublin 8!
For more info please contact Jason Devlin of FRS Recruitment Skills: administration transport logistics