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KNOW THE ROLEWe are seeking an inspirational and dynamic Assistant Business Manager to play a leading role in the success of the team by supporting the Business Manager in driving sales turnover and market share through the delivery of a consumer-focused culture; They are accountable for achieving this by; Recruiting, leading, coaching and developing a highly engaged team to consistently deliver Brand expectations on sales and service, operations and product,Ensuring the Brand image is reflected through all Brand standards Sales and Service Ensure an hourly deployment plan is completed daily to cover all areas of the shop floor in line with the weekly staff rotasEnsure team awareness of all additional sales avenues i.e.
eventing, omni-channel and digital channels, etc.Keep up to date with competitor activities and missed opportunitiesEnsure effective training, coaching and development takes place for all direct reports, and feedback is communicated in order to deliver the expected Company service standardsCommunicate and review daily/weekly targets and Brand KPI's, taking appropriate action where necessaryEffectively use and encourage the teams use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.Support the execution of the Brand Strategy and local planIn collaboration with the Business Manager, create and drive a local Marketing and Events Plan, ensuring it is within keeping of Retailer activitySupport the Business Manager in working in partnership with Education Teams ensuring, product knowledge and skill sets enable team members at all times.Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight cultureAct as a role model for the team ensuring all aspects of sales and service are executed, creating a zero consumer complaints mind-set and a surprise and delight cultureBe an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Business Manager where appropriateEnsure the upskilling of the team with the use of Brand education digital tools and resourcesProvide coaching and feedback to the team on consumer service, sales techniques and product knowledge to improve performanceSupport the consumer recruitment and retention strategy to grow a loyal consumer base Team Management Demonstrate ELC leadership qualities acting as a role model at all timesRecruit, induct, retain and develop a high calibre team in line with Company proceduresEnsure the team are aware of Company standards, Policies and Procedures that relate to their roleDevelop talent and capabilities of the team, promoting a culture of development through coaching and feedback, acting as a role model at all timesProvide clear goals, and expectations to help and support the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessaryManage absence in line with the Company attendance policyCommunicate effectively with the team ensuring appropriate cascade of information and creating a culture of high engagementIdentify skills gaps and training needs of team, ensuring training is received utilising existing company tools effectively Work with the Business Manager to identify and manage 'Talent 'effectively in order to support succession plansConduct performance reviews with the team, in line with Company guidelines to identify strengths and development needs, taking appropriate action to support development or below standard performance, setting clear objectives Operations Communicate with the Management team to ensure the delivery of excellent standards at all times (product, housekeeping displays, messaging, pricing)Review retail standards of team on a daily basis and take action to ensure standards are maintainedEnsure the team complete deliveries, stock movements and associated administration within agreed Company timeframesEnsure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of riskRespond timely and effectively to all information requestsMinimise stock loss by ensuring team comply with all Company Security Policies and ProceduresEnsure the team work effectively in line with all Company and Retailer Health and Safety Policies and ProceduresMaintain a safe working environment for consumers, recommending solutions and ensuring that all team members adhere to Company and Retailer Policies and ProceduresEnsure that the team are aware of their health & safety responsibilities and all areas of operational activity Commerciality Manage daily replenishment, taking appropriate action where necessaryUtilise all commercial reports to support decision makingEnsure visual merchandising layout is completed to guidelines and within agreed timescalesIdentify stock package issues, and take corrective action, informing the Business Manager when out of direct controlIn collaboration with the management team effectively plan for and communicate all promotions and discounts ensuring they are actioned in line with Company guidelinesRespond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.Encourage teams to identify trends and make suggestions to enhance product performance KNOW WHAT WE'RE LOOKING FOR Proven retail management/ assistant management experience in a fast-paced retail and/or consumer facing environmentAbility to drive self-developmentProven track record of leading, coaching and developing a team to succeedCommercial acumen in a fast-paced service led environment and awareness of industryEffective communication, organisational, prioritisation and delegation skills KNOW HOW WE WORKExperience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.We Care for Our People: We believe a great customer experience starts with a great people experience.
That is why we promote a culture where talent is nurtured and where creativity and learning are valued.We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.