Major Incident Manager

Job Description Job Title: Major Incident Manager       Location: Cork, Ireland   Contract: 12 Months         Job Description:   End to end management of all the IT major incidents in the landscape .
    To lead, drive and facilitate and chair all the major incident investigation activities, meetings, and conference calls   Collaborate and involve right stakeholders within the organization including but not limited to engaging Service Desk, Application technical teams,   Infrastructure, End user compute, Desk side teams, Client IT Head for Infra and Operations, Third party teams   Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed   Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution   Being accountable for resolving the outage via workaround or permanent fix   Supporting and nurturing process improvements and knowledge base improvements   Providing periodic major incident metrics reports       Must Have Skills (Top 3 skills only) :   MIM Management , Incident reporting and Documentation , Incident prioritization .
    Nice to have skills (Top 2 only) :   MIM Management , Incident reporting and Documentation , Incident prioritization