Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!
As a Manager of our DACH Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment.
In this role, you will work closely with Customer Success leadership to help build a team of world-class CSMs, while executing and improving customer retention playbooks.
You'll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness.
This role is available in the UK, Ireland, Germany, France or Spain with an option for @office, @flex, or @home. In this role you'll get to: Manage approximately 8-10 members of the CSM Team.Coordinate with recruiting and internal teams to recruit, hire, and train new people.Maintain a high level of team engagement and motivation.Build confidence and trust in your direct reports.Support and direct new and experienced CSMs in strategies to build lasting relationships with customers.Be accountable for the health and retention of customers.Serve as a coach and a leader, helping to develop the skills of your team.Identify areas for innovation and improvement within the CSM team.Manage day-to-day operations, goal setting, career development, and performance management.Analyze regional, customer, and performance data to make informed decisions.Maximize efficiency in a constantly changing environment.We are looking for people who have: Fluency in German and English.Extensive experience working in a people management role.Experience recruiting, coaching, and developing team members.Experience managing a customer success or partner/channel team is a distinct advantage.Proven leadership ability to motivate and develop employees.Experience working effectively with all levels of management.Experience handling customer escalations.Experience managing a revenue number and maintaining a forecast.Self-motivated and comfortable in change management.Proven track record of executing against growth strategies.Excellent leadership, organizational and problem-solving skills.Ability to manage multiple projects with attention to detail.Ability to adapt quickly to new software and changing business requirements.Use data to analyze results and make data-driven decisions.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.
We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace.
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