Are you curious about where your career in operations might take you?
Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab & Delhi.
This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units. Key functions of the role include: working cross-functionally with operations and risk management, driving projects to completion, developing strategies based on data, balancing business needs, and building great customer experiences.
Key Job ResponsibilitiesSupervise, coordinate, and direct the activities of RCO staff.Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting/achieving targets, delivering process improvement, ensuring road mapped project execution (and identifying new ones), and focusing on the people development of their team.Recommend and implement changes to process and work methods. Innovate and design new or improved processes to support the business needs.Identify trends in team performance and recommend/implement change to constantly raise the performance levels in the team.Implement best-in-class processes and practices for maintaining and exceeding productivity, quality, and service level agreements.Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators.People Development: develop the career and skills of their investigator teams through continuous closure of performance feedback loops. Set up governance mechanisms on people processes. Engage people, identify training needs within teams, and accordingly up-skill. Create a roadmap based on improvement areas and career aspirations and track adherence. Work towards creating a succession plan within the team.BASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience
- 3+ years of team management experience
- Extensive relevant industry experience 4+ years across Operations, Risk, Fraud investigations, etc.
- 3+ years of team management experience.
- 4+ years of operation management and compliance experience; experience using data to influence business decisions.
- Consistent performance in leading people.
- Exceptional operational, managerial, analytical, and interpersonal skills.
- Proven experience across the domain of Risk/compliance Management & Fraud. A track record driving change and innovation.
PREFERRED QUALIFICATIONS- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level.
- Experience in operational excellence using six sigma methodologies.
Posted: June 19, 2024 (Updated 2 days ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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