Provide installers with support daily with any difficulties, questions or needs they may have on-site i.e.
manuals, technical troubleshooting, service manuals, customer queries Manage and schedule installers calendar based on location, job size, customer needs to prioritise resources and efficiently manage their time to get as much done as is possible Quote for pricing of installs as requested by sales team / showroom based on installers day-rate broken down by distance to travel, time of job, pre-installation form details Call customers 48 hours out from installation to ensure availability and also to answer any queries regarding installation which we may have Keep tabs on all commercial installs which have been sent by commercial team visibility on stock availability, arrival times of specific stock such as Exigo / Concept and flag any potential stock issues with salesperson and the correct department i.e.
procurement / warehouse along with commercial admin Keep up to date report on all commercial installs completed with possible SNAGs and upcoming with potential issues that need to be addressed for weekly meeting with commercial team Work with warehouse manager and team to ensure all installs are picked in timely manner Complete any additional paperwork needed for installs usually commercial i.e.
RAMS, inductions, NDA etc.
Complete paperwork when required for any returns from installs i.e.
SRO for collections.
Process refunds and credits.
Complete daily reports on install department including costing, pricing, under/overtime, SNAGs etc.
Track and action any SNAGs from installs which need to be resolved i.e.
faulty products log with manufacturer / missing products flag with warehouse Complete and keep updated Vision Tracker for install department including department rocks for moving forward Keep updated tracker on upcoming installs to send to warehouse manager weekly Wednesday for allowing time for picking of upcoming installs and flagging of any stock issues Assessing and organising any additional equipment which may be needed for installs i.e.
MEWPs, skips etc.
Flag any issues on upcoming installs with salesperson 1 week out also a reminder that install is happening Ensure WorkPal is kept up to date with all relevant information for install team to complete each job properly and no information is missed Flag all issues which need to be escalated with correct person Keep tabs on vehicles mainly box vans if they need any servicing, CRT etc.
Service Support.
Support the Service co Ordinator on the email Inbox / Zendesk Booking of Jobs on Workpal for service engineers to include all information .
machines to be serviced and parts for the job.
Follow up on any further actions following on from job reports.
Answering calls from customers and troubleshooting over the phone for any issues.
Assisting customers with logging of warranty issues with our external vendors icon, Dyaco, Precor and Lifefitness.
Creating POs and ordering parts as necessary.
Calling customers to confirm service calls and sending a follow up email.
Assist with administration and introducing of new softwares Zendesk, Gekkoboard etc.
Truck Scheduling Manage Calendar and WorkPal schedule for McTruck Includes working with warehouse manager and inventory controller to schedule deliveries for installs , reformers or anything else which may be required to go along with transfers Manage and advise sales team of pricing for deliveries done via McTruck for quoting customers Skills: Admin Work Teamwork Managing Staff Excel Spreadsheets Attention to detail Benefits: Gym Flexitime Laptop Mobile Phone