Purpose of the Role: The purpose of the Medical Administrator is to ensure the efficient and effective communication for patients, clinical team and hospital within Poynton Spinecare@ Mater Private Network. Duties & Responsibilities: Answering incoming calls Dealing with patient queries by phone and/or email daily Liaising with clinical team re patient queries General Admin duties including scanning reports, test results and correspondence, Processing electronic patient medical records Preparing appointments - Including booking and confirming patient appointments by phone/ email/ SMS Managing clinical team schedule Receptioning outpatient clinic including taking electronic patient payments when needed during times of leave.
Carry out general office administration tasks Using all local policies and procedures when carrying out all duties Maintaining all records and reporting on the clinic's electronic patient records. Skills & Qualifications Qualifications/Experience Administrative experience in a customer focused industry Strong IT skills Fluent in written and oral English Empathetic with strong patient focus Excellent communication skills Essential requirements Immediate Availability Experience in a fast-paced office environment Excellent administration and organisation skill Ability to work on own initiative Fully proficient and experienced in MS Office suite and open to new technology use as all records / systems will be electronic Experience in working in a multi-tasking environment with a good understanding of good customer relations and relationship management.
Excellent telephone manner essential.
Essential requirements Immediate Availability Experience in a fast-paced office environment Excellent administration and organisation skill Ability to work on own initiative Fully proficient and experienced in MS Office suite and open to new technology use as all records / systems will be electronic Experience in working in a multi-tasking environment with a good understanding of good customer relations and relationship management.
Excellent telephone manner essential.
A full job description is available on request.
THE MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER.