An exciting opportunity has arisen for a motivated individual to join our Practice as a Medical Secretary, providing secretarial support to the Partners, Salaried GPs, Nurse Practitioners and other clinical staff, as part of the secretarial team.
This role will mainly be based at Brough Surgery but you must be willing to travel to other sites as needed.
Working hours will be 24 per week, Monday - Friday, with holiday and sickness cover.
The ideal candidate will be able to work in a fast-paced working environment and adapt to change easily.
You will need to have a strong work ethic and be able to work to tight deadlines.
We are a dynamic forward-thinking practice and things change very quickly, so you will need to be adaptable.
The role involves patient contact both in person and on the phone, so good communication skills are needed.
You will need to have excellent problem-solving skills and must have a keen eye for detail.
Main duties of the jobThe main duties of the role are audiotyping of referrals, reports, and letters for both NHS, private providers and also insurance and solicitors work including raising invoices.
You will also be dealing with patient and GP enquiries both in person and on the phone, so good communication skills are needed.
We are looking for someone who can work under pressure and who is highly motivated.
You will have the ability to work both independently and as part of a team.
The ideal candidate will be someone who can think quickly and use their own initiative.
Ideally, you will have worked in a GP/NHS setting previously.
Experience of audio typing is essential, with fast speeds and accuracy needed.
Knowledge of System One and the e-referral system would be desirable.
Experience of medical terminology is essential.
Job responsibilitiesTranscribing and word-processing of outgoing correspondence both medical and non-medical.Processing of referrals and attaching relevant test results through the e-referrals system.Filing of letters electronically to provide back-up of information.Making appointments at hospitals/with consultants for patients as requested.Following up correspondence, referrals, and queries with various providers.Read-coding of all hospital referrals and adding new associated features & read-codes to access screen as necessary.Dealing with requests from solicitors for copies of medical records including confirming consent with patient and obtaining the correct fee.Check e-referrals daily for DNAs, rejected referrals, cancelled UBRNs, and advice replies.Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Dealing with telephone calls/queries from patients and staff.Send AccuRx messages to patients from System One.Check secretaries joint Outlook email.Dealing with tasks in relation to patient care and referrals.Deal with notifications.This job description is not exhaustive and may be adjusted periodically after review and consultation.
You will also be expected to carry out any reasonable duties which may be requested from time to time.
Person SpecificationExperiencePractical experience of working with othersExperience of using own initiativePractical experience of computerised recording systemsExperience of working as a Medical SecretaryExperience of working within a General Practice environmentExperience of working within the NHSQualificationsGood standard of general educationRSA III Word Processing or equivalentBehavioursPlanning and organisingPerforming under pressureTaking the initiativeSelf-motivatedConfidentialityFlexibilityKnowledgeSound knowledge of medical terminology/clinical termsAn understanding of Microsoft Outlook, Word and ExcelAn understanding of a General Practice office environmentAn understanding of the Practice clinical systemSkillsExcellent communication skills (written and oral)Time management and the ability to work to strict deadlinesInterpersonal skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.13 to £14.50 an hour, starting at £12.13 per hour with annual increments to £14.50.
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