Community Operations Analyst We are hiring for multiple markets: Maltese, Oromo, Serbian Training Provided
Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.Becoming and remaining knowledgeable about client's products and community standards.Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience.Recognizing trends and patterns and escalating issues outside the company policy to the global team.Identifying inefficiencies in workflows and suggesting solutions.Skills & Competences: Strong personal resilience with the ability to operate in a pressured and fast-paced environment.Strong interpersonal skills, verbal and written communication skills, and most importantly – empathy.High adaptability and positive approach to challenges.Ability to make decisions, prioritize, solve problems, and work as part of a team.Effective time management & prioritization skills.Ability to consistently hit KPIs on time.Language Skills: Fluent level of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.Advanced level of English (C1).Contract: Full-time, permanent with Covalen Solutions.
Compensation: €29,700 per year as base salary.*For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am.Free meal (lunch or dinner) on site.Private healthcare.Pension contribution.25 days of annual leave.Extensive training and access to CPL's Wellness Programme.Tax Saver and Bike-to-Work Scheme.Working hours: Candidates can choose between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South.
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers. IMPORTANT: Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). Why apply? Chance to work within a multicultural and diverse team.Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.No shift rotations – fixed working schedule.Meals on-site, private healthcare, and pension contribution.No previous experience required – full training is provided!Apply today, or for more information contact me at ******.
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