National Account Manager / Customer Manager Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and Agri brands.
Role Profile We have an exciting opportunity for a National Account Manager to join our team! The successful candidate will manage key accounts within the consumer category, developing growth customer plans and enhancing customer satisfaction. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation of Tirlán's growth volumes across a portfolio of accounts. The role will be key in assisting Tirlán to expand its consumer portfolio.
Meet the team! This opportunity will report to Kevin Phelan, Senior Customer Manager, and sits within the Retail & Wholesale group as part of the Consumer category & would see you joining a team of 6! Kevin's leadership style is collaborative, prioritising the needs of both employees and customers. Kevin leads by example, demonstrating a strong commitment to customer service and engaging the team with their enthusiasm and vision.
Responsibilities Develop and execute strategic customer account plans to drive sales within the Chilled & Dairy categories across branded and/or own label products.Negotiate and influence commercial processes to agree contracts, JBPs, promotional plans, NPD and share of space across your customer base.Be a champion for the customer, developing cross functional plans and enabling a culture of customer focus across the business.Hold overall responsibility for all agreed customer projects to ensure that they continually exceed customer & internal expectations.Continuously analyse performance and stay ahead of FMCG trends to deliver clear insights and implement necessary actions for change within your set of accounts.Key performance metrics will be NPD listings, distribution optimisation, promotions, product mix, volume, revenue and margin.Ensure communication throughout the business is prompt to ensure all departments are aware of any own label projects that have a wider impact on the business.Ensure administration tasks are fulfilled (pricing, promotions etc.) and financial spends are carefully managed & are within budget.Requirements Experience working with either branded or own label products. Exposure to working with both would be a bonus.Excellent track record of success, growing accounts and relationships.Strong attention to detail, with excellent negotiation, organisation and presentation skills.Track record of managing their own P&L, JBP and promotional activities.Excellent understanding of the domestic retail industry.Self-motivated with excellent levels of energy and drive and passion.A capacity to act quickly and keep decision making simple, not afraid to make decisions and have a natural curiosity to change.Hybrid working with the ability to commute to the Citywest office at least twice per week.About us Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth. We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
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