Ndls Booking Line Agent

Job Description Ensure all calls received are answered in a timely and professional manner.
Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
Process bookings & cancellations for NDLS Customers Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection Ensure a full understanding of SOP's and Scripts Ensure all agreed operational procedures & scripts are strictly complied with.
Manage confidential information securely and in line with Records Management and Data Protection Policies Lead by example and demonstrate SGS values.
Maintain and ensure good employee relations.
Complete daily administration Ensure full compliance with the Company's Code of Integrity & Professional Conduct Present a professional image of the company through personal grooming and presentation At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company's policies and procedures Ensure full compliance with the Company's Code of Integrity, and act in accordance with SGS Ireland's Equality & Diversity Policy Qualifications Leaving certificate or equivelent  Additional Information Computer literate Excellent communication skills – both verbal and written Ability to multitask and work under pressure Effective interpersonal skills at all levels Ability to demonstrate accuracy and attention to detail Ability to work under own initiative and as part of a team.
  Expected Behaviours Integrity, flexibility, working under own initiative Professionalism; with the client, contractors and colleagues at all times Compliance with SGS policies and procedures Team player