Ndls Booking Line Agent

Job DescriptionEnsure all calls received are answered in a timely and professional manner.Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.Process bookings & cancellations for NDLS CustomersEnsure the Data Protection is always adhered to as per the 8 Principles of Data ProtectionEnsure a full understanding of SOP's and ScriptsEnsure all agreed operational procedures & scripts are strictly complied with.Manage confidential information securely and in line with Records Management and Data Protection PoliciesLead by example and demonstrate SGS values.Maintain and ensure good employee relations.Complete daily administrationEnsure full compliance with the Company's Code of Integrity & Professional ConductPresent a professional image of the company through personal grooming and presentationAt all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company's policies and proceduresEnsure full compliance with the Company's Code of Integrity, and act in accordance with SGS Ireland's Equality & Diversity PolicyQualificationsLeaving certificate or equivelent