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DESCRIPTION
Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader in both online retail and cloud computing? The Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it's you-taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.
The Network Operations team is responsible for maintaining the health of Amazon's Retail and Web Services network. This team plays a critical role in responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
Key job responsibilities
Responsibilities
Operational Excellence
- Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network
- Troubleshoot routing and interconnectivity problems - including troubleshooting of network device hardware failures
- Identify and troubleshoot recurring platform problems
- Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
- Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
- Work with ISPs to diagnose problems between Amazon's network and their infrastructure.
- Provide support in large scale events
Change Management
- Focus on the needs of the customer in all change scenarios
- Determine requirements, then write, review and execute changes safely
- Drive standards across the network, and ensure that we are fully compliant to standards and policies.
- Work with invested teams to scope change work and deliver to a deadline
Automation
- Look for automation opportunities in troubleshooting and administration tasks
- Work with System Developers to scope tools that meet the Network Operation team's needs.
Continued Improvement
- Create and review documentation for processes and troubleshooting best practices
- Identify simple, sustainable and repeatable solutions and processes
- Perform interviews for entry level positions
BASIC QUALIFICATIONS
- Experience with internet routing protocols and concepts: TCP/IP, BGP, MPLS, ISIS and/or OSPF
- Experience with network operating systems such as Cisco IOS and Junos
- Experience in working in a Linux/Unix environment
- Experience in automation via Bash/shell scripting and Perl/Python programming.
PREFERRED QUALIFICATIONS
- Knowledge of network analysis fundamentals and robust troubleshooting skills; specifically, network performance analysis
- Experience working with customers to diagnose a problem, and work toward resolution
- Excellent verbal and written communication skills
- Meets or exceeds Amazon's Leadership Principles, as well as the functional and technical depth and complexity required for this role.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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