DESCRIPTION ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.BASIC QUALIFICATIONS 2+ years of relevant experienceAdvanced knowledge/experience on troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)Knowledge/experience of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion Detection and Prevention Services)Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)Operating Systems knowledge oriented to maintenance and administrative purposes (Windows or Linux)Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)Knowledge/experience monitoring IT services and good command of associated technologiesPREFERRED QUALIFICATIONS Knowledge in configuring virtual server environments.Knowledge in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.Knowledge managing full application stacks from the OS up through custom applicationsKnowledge configuring software-based Load Balancing solutions.Knowledge with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.Understanding of security best practices.Understanding of distributed computing environments and methodologiesINCLUSION AND DIVERSITY
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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