The Address Citywest are looking for an experienced Night Auditor to join our Front Office Team.
You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
JOB TITLE: Night Auditor MAIN DUTIES: · To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
· Maintain the highest level of personal and work cleanliness and hygiene.
· To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
· Do a security check in the hotel and floor walk, ensure that this is carried out in line with procedures or as determined by the activity & levels of business.
· Provide Beverage Service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift.
· Provide Room Service throughout the evening.
Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure · Provide assistance with luggage to all guests who require this service.
· Check the meeting rooms scheduled are in order for any meetings scheduled for the next day.
Clean and set up as required.
· Perform all reception tasks including check in, check out, night audit procedures and deal with any requests.
Reception must always be attended.
· To recognize VIP and regular guests and ensure all the night team are also familiar with them.
This applies to both in house guests and new arrivals.
· Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g.
brand standards.
· Ensure all documentation relating to the registration and checking out of guests is as per standard of procedures.
· Be thoroughly familiar with all company selling procedures and promotions.
· Be aware of hotel room availability and rates at all times.
· To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e.
dinner reservations, porter, information services etc.. · Provide the highest level of customer services consistently.
· To take reservations and respond to guests in a timely and professional manner.
· To answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
· To administer all reservations, cancellations & no-shows in line with company policy.
· The sensible allocation of rooms to customers having viewed all relevant guest requests.
· Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities.
· To ensure that all monies are kept secure at all times.
· Comply with general cleaning duties as required by management during night shift.
· Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift.
· To ensure that all cash in dealt with in accordance with cash handling procedures.
The Candidate: o Minimum of 1 years' experience in a reception or administrative position.
o Excellent communication skills with a pleasant telephone manner o Confident in engaging with customers o Efficient, well organised and able to multi-task effectively.
o Computer literate, preferably with HotSoft, or other similar hotel systems.
Skills Required · Customer service, Administration, Reception, Excellent Communication.
Skills Preferred · Hotel Operations, Front Desk, Guest relations