Night Manager We have an exciting opportunity for an experienced Night Manager join our team here at the 5*Druids Glen Hotel & Golf Resort.
Key Responsibilities Management and supervision of night staff ensuring standards are maintained at all times.
Responsible for the smooth operation of all departments of the hotel during the day or night shift.
Assist our guests efficiently, courteously and professionally in all Front Office related functions.
To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
To carry out the Night Audit.
Have a thorough knowledge of all Front Office operations.
F&B and C&B Operations Management.
Maintain hotel standards of hospitality at all times.
Be vigilant in regard to security and health and safety.
Deal with day-to-day queries, complaints or problems that may arise during the course of your shift.
Experience/Qualifications: A minimum of 2 years experience in a similar role, ideally in a busy hotel environment Extensive knowledge of Front Office procedures Working knowledge of PMS and POS systems.
Be committed to delivering exceptional service.
Must be fluent in English both written and oral.
Must have an excellent telephone manner.
The Ideal Candidate Will: Be highly motivated, hardworking and ambitious with leadership ability and interest in developing within a busy operation.
Boast excellent interpersonal and organizational skills.
Have the ability to multitask in a fast-paced environment.
Be a self-starter with the focus on providing a consistently high standard of service.
In return, we also offer excellent employee benefits including: Career Development and Training Rewards for personal achievement in sport Rewards for personal achievement education Rewards for personal achievement in community activity Length of Service Rewards Internal Training Rewards Upselling & Other Departmental Rewards Discounted Spa treatments Educational Assistance for Hospitality & other professional courses On-site Gym Bike to work scheme & other commuter plans.
Meals during shifts Free on-site tea/coffee Free parking Healthy Snacks Staff Discounts on accommodation in our Sister Properties Opportunities for advancement & Career Development Achievers of the Year Leaders of the Quarter Achievers of the Month Departmental Star of the Month Employee Referral Bonus Financial Planning Resources Complimentary Golf on Druids Heath Golf Course.
Team & Departmental Rewards The success of any hotel comes, not with the décor and elaborate rooms, but from the friendliness and courtesy of the associates it employs.The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism.
Skills: Nights Manager Front House