At Park Inn by Radisson, Shannon , we stand out together as one team and make memorable moments for our guests.
We currently have an open position for a Night Porter.
The Night Porter plays a crucial role in maintaining the security and smooth operation of the establishment during night time hours.
This position involves a combination of customer service, security and administrative tasks. Main Responsibilities: Security and Safety: Monitor and control access to the premises.
Conduct regular patrols to ensure the safety of guests and the property.
Respond to and report any security incidents or suspicious activities.
Ensure that emergency procedures are followed in case of fire, theft, or other emergencies.
Perform fire walks.
Customer Service: Greet and assist guests arriving or departing during late-night hours.
Handle check-ins and check-outs for late-night arrivals and early departures.
Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
Address guest enquiries and concerns promptly and professionally.
Administrative Tasks: Perform night audit duties, including balancing accounts and preparing financial reports.
Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details.
Complete any outstanding tasks from the day shift, such as room inspections or paperwork.
Maintain accurate records of guest interactions and incidents.
Housekeeping Support: Co-ordinate with housekeeping to address any guest requests for additional amenities or services.
Perform light cleaning duties in public areas as needed.
Ensure that public areas are tidy and presentable.
Prepare function rooms for the following day.
Qualifications: Previous experience in a customer service or hospitality role is preferred but not essential.
Strong communication and interpersonal skills.
Ability to handle emergency situations calmly and efficiently.
Basic computer skills.
Knowledge of hotel procedures and services.
Be available to work 5 nights over 7 days of the week.
Benefits of working for Park Inn by Radisson, Shannon Airport: Competitive salary Excellent training Free car parking Free meals on duty Discounts across the Windward Hotel Group including accommodation, spa, golf & food.
Employee of the month incentive Employee of the year incentive Staff appreciation week Career opportunities through continuous training and development About Windward Management.
Park Inn by Radisson, Shannon is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx.
2,000 keys* in Ireland and Continental Europe.
Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners Join Us Today as a Night Porter !