DEPARTMENT/LOCATION : Front of House PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night.
Ensure that regular security checks and fire checks are carried out each night.
To carry out a comprehensive night audit.
RESPONSIBLE TO: Duty Manager/Director of Operations RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.
MAIN DUTIES: · To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
o Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty · Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
· Carry out security/fire checks at regular intervals (i.e.
12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
· To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
· To deal with any guest enquiries/needs quickly and effectively.
· To carry out any Room Service Orders required after 11 pm to an agreed standard.
The kitchen and food preparation areas must be maintained in a clean manner.
· To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
· Ensure that any early breakfasts are delivered to the guest on time and to standard.
· To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
· To carry out cleaning as per the night cleaning schedule.
o Cleaning of public areas as assigned by management.
o Reception desk and office cleaned.
o Ensure meeting rooms are refreshed and prepared.
o Cleaning of public bathroom areas.
o Ensure front areas of the hotel are tidy, cleared of debris and clean.
· If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
· To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
· Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
· Additional and reasonable duties may be assigned as deemed appropriate by management.
