SERVICE AND SECURITY TO GUESTS DURING NIGHT Is available to register, process, and greet guests promptly Checks the daily arrival list Welcomes guests to the hotel Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
Prepares night audit reports as requested Allocates rooms and issues appropriate keys Handles incoming guest room reservations Handles reservations for guests with rental cars, restaurants, etc .
* Is aware, at all times, of current room status and room availability Increases hotel revenue by promoting food and beverage alternatives within the hotel Completes shift closing accurately by getting appropriate approval signatures and authorisation codes Adheres to hotel policies regarding the use of cash banks Demonstrates teamwork by co-operating and assisting colleagues as needed Keeps effective key control Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests Control and maintain access to hotel Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
Ensures all discrepancies in own cash are declared to the front office manager/manager on duty Fully understands the hotel's fire, emergency procedures Follows emergency procedures to provide for the security and safety of guests and employees Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly Accepts flexible work schedule necessary for uninterrupted service to hotel guests