NSS202449 GVII Complaints & Feedback CoordinatorDublin, IrelandFull time, PermanentWho We AreThe National Screening Service (NSS) was established by the Minister for Health and Children in January 2007.
It was formed in response to a national cancer strategy which advocated for a comprehensive cancer control programme.
Today, the NSS is part of the Health Service Executive (HSE).
It is a priority for us in the NSS that all eligible people can access our services.
The NSS works with many different screening partners to enable this to happen.
DescriptionThe National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.
Our programmes focus on looking for early signs of disease in healthy people, so that we can:
detect health issues earlyhelp prevent diseaseensure that anyone who does develop the disease being screened for has the best chance of early, more effective treatmentreduce people's risk of developing a disease or its complicationssupport people in making informed decisions about their healthOur mission: We deliver population screening programmes that help prevent, reduce the risk of, and assist the recognition of, disease in Ireland.
Our vision: To work together to save lives and improve people's health through population screening.
The OpportunityThe post holder will provide team management and administrative expertise and support the GVIII Senior Complaints Manager and senior team as relevant in achieving the aims of the Complaints & Feedback function within the Client Services department.
The post holder will lead and participate in work streams as assigned.
The post holder will provide complaints management advice and support to NSS programmes.
Principal Duties and ResponsibilitiesManage and cultivate the innovation, creativity and enthusiasm of individual staff whilst promoting a culture of collaboration, personal and team performance and accountability.Monitor and report on team progress and status and develop reports as required.Produce reports and updates on performance targets and business plans for relevant groups and organisations.Work across functions to ensure that key service objectives are met in a timely manner.Develop business and support plans for ongoing service developments or reconfiguration using project management tools.Develop operational policies and support the Grade VIII and General Manager in the accomplishment of all administrative, managerial, and executive duties necessary to support and develop as a key strategic service unit.Deliver a quality patient care service in an efficient, effective, and equitable manner.Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility.The Person - Professional Qualifications, Experience, etcThis campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.
Eligible applicants will be those who on the closing date for the competition: Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent).Have not less than two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.Health: A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character: Each candidate for and any person holding the office must be of good character.
Join our team and we'll provide you with the support you need to deliver and succeed.
This is an unmissable opportunity to join a diverse and supportive workplace where staff feel valued.
#ChooseScreening
National Screening Service is an Equal Opportunity Employer.
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