On-site Customer Support - Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.
Responsibilities: Delivery of products to various locations around client siteGoods Receiving to include checking, counting, and put-away of stockPicking and packing customer orders to agreed timeframes and order turnaround timesManagement of stock levels around site to ensure required levels are maintainedStock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracyWork with a computerised WMS and other systemsProactive approach to identify both problems and solutionsSupport of project roll out, on-going objectives, and critical customer requirementsFlexibility to perform other duties as requiredUse of company vehicles and forkliftManage project deliverables and tasks to completion within specified timeframesTroubleshooting and fix of hardware where trained and appropriatePerform manual repairs when necessary, in line with procedure and guidanceInstall and movement of equipment as requiredWork with a series of computerised systemsSkills and Experience Required: Flexible, reliable, hardworking with a positive attitude and strong work ethicCan use own initiative and comfortable working in a fast-paced environment Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer serviceStrong technical abilityExcellent attention to detail and accuracyProblem solving aptitudeFull Irish driver's licence desirableForklift experience desirablePrior experience using stock control systems such as SAP, or similar systemsCleanroom experience is desirable, but not essentialStrong interpersonal and communication skillsTech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage2-3 years' experience in a similar role preferred
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