Operation Engineer, AWS Managed ServicesJob ID: 2803841 | Amazon Web Services Singapore Private Limited
Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
AWS Managed Services is designed to accelerate cloud adoption, simplifying deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure, automating common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.
We are looking for Operations Engineers to join our Managed Services team based in Singapore. This is an opportunity to join a world-class team that is at the forefront of enhancing customer's cloud support experience.
Key Job ResponsibilitiesAs a member of the Managed Service team, you will be working with our amazing Operation Engineers, Lead Engineers, and other supporting roles to tackle the hardest technical challenges in an agile environment while collaborating with diverse people in the industry. You will own critical infrastructure services that serve global customers every second of the day!
Every day will bring new and exciting challenges while you:
Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Work on critical, highly complex customer problems that will span multiple AWS services.Help build and maintain Cloud Formation templates, and scripts to automate and deploy AWS resources and configuration changes.Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.Drive customer communication during critical events.Learn and leverage groundbreaking technologies.BASIC QUALIFICATIONS- 4+ years of network and operating system support experience
- 4+ years of virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen) experience
- 4+ years of continuous integration and continuous delivery (CI/CD) experience
- Bachelor's degree in computer science or equivalent, or 4+ years of technical support experience
PREFERRED QUALIFICATIONS- Experience and technical expertise (design and implementation) in cloud computing technologies
- Experience leading the design, development, and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Experience setting up, maintaining, and coordinating the automated patch and configuration management of production servers.
- Experience with SSM to manage resource health, automate deployment, and maintenance of Linux and Windows servers.
- DevOps, programming/scripting with Ruby, Bash, and PowerShell. Other languages are a bonus.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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