ATC is a European logistics, white glove, and technical services specialist for data centres.
Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability.
Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
Our mission is to deliver and install Europe's data centres with precision and care.
We achieve this by focusing on our team and our services: Our Team – Powered by people to keep data centres moving safely and securely.
We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.
Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.
From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.
ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.
This Role The Operational Account Manager is responsible for managing the day-to-day operational aspects of key client accounts.
This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.
Role Requirements & Responsibilities The ideal candidate will possess strong operational expertise and excellent problem-solving skills.
Operational Support: Serve as an operational point of contact for the customer, providing expert advice and support.
Operations Management: Oversee the day-to-day operations of the account, ensuring seamless delivery of services and products.
Issue Resolution: Proactively manage and resolve issues, minimising downtime and ensuring customer satisfaction.
Project Management: Manage project timelines, ensuring that deliverables are met on time and within scope.
Operational Expertise: Provide deep operational knowledge and insights to the customer, helping them maximise the value of our services.
Process Improvement: Identify opportunities to improve operational processes, both internally and for the customer.
Collaboration: Work closely with the Strategic Account Manager and other internal teams to ensure alignment and support customer objectives.
Reporting: Track and report on operational performance metrics, including rack counts, OTD, issue resolution and other operational matrix.
Requirements Education: Bachelor's degree in business or a related field. Experience: 3+ years of experience in account management, client services, or a related field. Strong negotiation and contract management skills. Excellent communication and interpersonal skills. Ability to understand and align with customer business objectives. Proven track record of managing complex accounts and driving growth. Strong problem-solving skills and the ability to manage escalations effectively. Competencies: Operational Proficiency: Deep understanding of the operational aspects of services and their application to customer needs. Customer Orientation: Ability to anticipate and meet the operational needs of the customer. Attention to Detail: Meticulous in managing operational details and ensuring accuracy. Problem-Solving: Effective at diagnosing issues and implementing solutions quickly and efficiently. Benefits The remunerating package, including salary and benefits, is negotiable depending on experience.
The package may include the following: Competitive market salary.
Performance-based bonus.
Opportunities for continuing professional development will also be provided.
Company pension plan(varies by region, subject to local employment laws).
Sports & social club.
