Operations Administrator

Title: Operations Administrator Location: Walkinstown Our client seeks an Operations Administrator who will be looking after the day-to-day management of our customers, technicians and drivers.
The role has an additional focus on the commercial success of each contract by the realisation of chargeable jobs.
We deal with a varied range of tasks and jobs, and need someone prepared to get stuck in.
Customer Management Day-to-day management of customers for service activities First contact for inbound communications, includes both phone calls and email Dealing with ticket and liaising with stakeholders until ticket is closed Assigning ticket to another team member Oversee client requests for service, keeping a careful eye on least cost routing while meeting acceptable SLA requirements Technician / Driver Management Day-to-day management of technicians and drivers Inhouse weekly scheduling and in-week adjustments Arranging stock for colleagues and customers Sales processing Identifying chargeable extra services from works carried out Identifying chargeable extra services from works recommended by colleagues Generally support the sales process and contribute positively to a proactive sales culture Invoicing Processing invoices at the end of each month Setting up customer direct debits Liaising with customers on payments GW