Operations Administrator

Title: Operations Administrator Location: Walkinstown Our client seeks an Operations Administrator who will be responsible for the day-to-day management of our customers, technicians, and drivers. The role emphasizes the commercial success of each contract through the realization of chargeable jobs. We deal with a varied range of tasks and jobs and need someone prepared to get stuck in.
Customer ManagementDay-to-day management of customers for service activitiesFirst contact for inbound communications, including both phone calls and emailsDealing with tickets and liaising with stakeholders until the ticket is closedAssigning tickets to another team memberOverseeing client requests for service, while ensuring cost-effective routing and meeting acceptable SLA requirementsTechnician / Driver ManagementDay-to-day management of technicians and driversIn-house weekly scheduling and in-week adjustmentsArranging stock for colleagues and customersSales ProcessingIdentifying chargeable extra services from work carried outIdentifying chargeable extra services from recommendations made by colleaguesSupporting the sales process and contributing positively to a proactive sales cultureInvoicingProcessing invoices at the end of each monthSetting up customer direct debitsLiaising with customers on payments
#J-18808-Ljbffr