Order Management & Operations Executive Our client, a US multinational in the global tech services sector, is seeking a proactive and customer-oriented Order Management & Operations Executive to join their expanding team in their Shannon based EMEA HQ.
This is an ideal opportunity for a suitably qualified & driven candidate to join one of the best employers in their sector & further develop their career in a globally focused environment, so if you're interested, please apply!
The Role: Reporting to the International Operations Manager, the ideal candidate will be responsible for working proactively with our client's customer's resellers & distributors. You will be responsible for supporting all queries from Field Sales & Channel Partners to ensure smooth operations, SLA adherence and timely customer information.
The team is highly collaborative, so the successful candidate will enjoy working with others to share ideas and can work independently.
Key Responsibilities include: Sales Support - Support Regional Field Sales Personnel & Partners on all pre- & post-sales enquiries. This includes but is not limited to order entry, back-order management, invoicing, delivery issues, sample requests, complaints, and return requests.Build & develop relationships with field sales team, partners & resellers.Ownership of customer weekly reports to include backorders, shipments, and open orders.Understand the product – Keep abreast of any changes here and make sure to have the most up-to-date information possible.Be proficient in all internal systems & ensure you follow all procedures from an audit perspective.Work on own initiative to identify areas for potential process improvement.Perform additional duties as required.Skills & Experience that we need: Fluency in English and a second language is desirable (French and/or Arabic).Proficient in Microsoft Excel, Word, and Outlook. Experience with CRM, GP and Dynamics. 3+ years' experience in a similar role.Will be technically competent, having worked in a technology sales environment prior to this.Proven record in customer order management.Must have excellent attention to detail and accuracy.Proactive problem solving.Ability to work independently as well as part of a team, demonstrating a proactive and collaborative approach to problem-solving.Self-starter with excellent communication skills, ability to work on own initiative & also as part of a team.Strong communication skills.Ability to collaborate effectively in a team environment.Ability to adapt and change with the business needs.The Offer: This position is a permanent role with an expected base salary of €30K per annum, and a generous benefits package, while working in a great team environment.
Hybrid role – Monday & Friday work from home and Tuesday, Wednesday & Thursday working onsite in the Shannon based office.
Hours of work – 9am – 5pm.
How to Apply: If you are interested in applying, or want to know more about this role please contact Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to ******.
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