Operations Manager

YOUR DAILY ADVENTURES WILL INCLUDE:Taking full responsibility for achieving supply KPIs through effective driver acquisition and retention strategies.Building and nurturing relationships with key stakeholders to ensure sustained success and regional growth.Ensuring FREENOW complies with Dispatch Operator standards as required by the NTA and other regulatory bodies.Troubleshooting and providing solutions for technical issues and escalations TO BE SUCCESSFUL IN THIS ROLE: A minimum of at least 3 years practical work experience in Operations (manager level desirable) and people management.Innovative creative problem solver: Be comfortable with identifying and solving problems on the flyMetrics driven: You gravitate to KPIs and hold yourself and other team members accountable to clear goals.Strong analytical skillsRelationship-builder: You enjoy meeting people and are great and quickly understanding how to best work together.Coordination of multiple internal departments to ensure all teams are aligned e.g marketing & OpsUnderstanding of trading business and the operating environment.Proven ability to improve and streamline processes to enhance efficiency and effectiveness.
GOOD TO HAVE: Experience of SPSV industry is helpful but not essential.Experience in service delivery industry.SQL knowledge BENEFITS & PERKS IN A NUTSHELL: Fully remote* or hybrid working models Free Udemy e-learning access Sabbatical & special leave policies Subsidised gym membership Birthday, 24th + 31st December off Partner product discounts Mobility Benefits card Free language courses Employee assistance program Personal development budget Plus more local benefits depending on your work location!
*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece DIVERSITY, EQUITY & INCLUSION:FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, .