We are currently recruiting an Operations Supervisor for this heritage attraction and venue in central Dublin offering day tours and gala event space. This is a great growth opportunity in hospitality operations with full on-the-job training provided.
Key responsibilities: Ensure the safety and proper presentation of premises and that all equipment is in good working order.Ensure the safety of all personnel, guests, and suppliers on site.Provide support to the General Manager.Lead and support the operations teams to ensure smooth daily operations.Assist Welcome Desk Supervisor to ensure the Welcome Desk team delivers a warm welcome to all visitors.Ensure proper implementation of the Cash Handling policy.Assist with daily cash counts and daily finance reports.Take charge of in-house events, acting as Event Supervisor for various events when required.Attend to minor maintenance issues that may occur.Work with General Manager and other departments to ensure policies and procedures are correctly implemented, develop and implement new Standard Operating Procedures (SOPs) as required.Lead by example and act as a role model, championing the organisation's values.Address all visitor queries or concerns in a pleasant manner.Motivate team members to perform at their best.Continuously look for opportunities to improve operations.Occasional operational cover as needed, e.g., Welcome Desk, Gift Shop, Events.Key holder responsibilities.Attend all required training (EPOS, First Aid, Fire Warden, Manual Handling…).Weekend and occasional evening availability required (one weekend off/month).The ideal candidate: Hospitality/Tourism graduate with previous experience in hospitality operations (Duty Management/Front Office/Guest Relations/Events), or an experienced hospitality operations supervisor.Excellent communicator, both written and verbal, with a strong customer focus.High attention to detail with good visual awareness and presentation skills.Excellent PC skills with good knowledge of MS Office and ability to learn new systems quickly.Flexible, innovative approach with keen analytical/problem-solving ability.Excellent work/time management and organisational skills, able to work on own initiative as well as supporting the wider team.A high level of integrity and trust with confidential information.Approachable and highly professional in manner, with all levels of staff within the organisation.This is a rare opportunity for a hospitality operations devotee who is looking for a change of environment. Send in your CV today to find out more!
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