The focus of this role is to provide best in class administrative and back-office support to the CPM Guinness Quality Team who are responsible for the quality of an amazing range of Diageo draught beer brands such as Guinness, Guinness 0.0%, Harp, Rockshore, Rockshore Cider, Carlsberg and Smithwick's. The Operations Team plays a vital back-office role in supporting the Guinness Quality Team to ensure consumers receive a perfect pint on every occasion.
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM's business proposition, so as a key member of the CPM Operations team, this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role.
The Primary Responsibilities for This Role Are:Supporting the Field Teams with administrative support to enable them to do the best possible job in the field, while ensuring our clients have the necessary administrative support as required.
Reporting / IT Preparation and distribution of client reports as per agreed timelines.Use the full range of MS Office software with a real focus on MS Excel.Act as the first point of contact for Field Team IT issues such as IPAD access and password recovery and escalate to the CPM IT Team if necessary.Preparation of accurate customer invoicing.General Account Administrative Responsibilities Effectively distribute emergency breakdown calls across a team.Process onboarding and offboarding of team members.Update and maintenance of Field Team Call files.Liaise with the team to arrange call coverage.Organisation and coordination of any client or field team meetings.Development of training materials for the field team, e.g., any new Health & Safety or training modules.Logistics and Assets coordination Arrange and maintain inventory and uniform levels with field staff.Arrange ordering, allocation and distribution of program assets with all field staff.Maintain account staff contact details.Maintain asset log of all vehicles, vehicle assets, fuel cards, toll tags and insurance for the team.Liaise with field staff to ensure sufficient equipment on hand at all times and arrange replacements if required.Minimum Requirements:Minimum of 2 years experience in an operations, reporting or administrative role desirable.Administration experience in fleet management.Strong MS Office knowledge and experience desirable.Knowledge of the Salesforce/EDGE platform would be advantageous.Organised and can manage a host of priorities.Experience of effectively working in a team environment.Strong written, verbal and phone communication skills.Ability to build and maintain excellent relationships across the wider CPM and Diageo teams.Initiative and ability to perform independently and without direct supervision.Problem-solving skills.Great attention to detail.Effective time management and organisation skills.Commitment to customer satisfaction and project success.Energetic and enthusiastic.Qualifications: Leaving certificate.
Other Information:Hybrid working conditions - minimum 3 days per week in the Dublin office.Employee Assistance Program.Subsidised personal development opportunities.Bike to work scheme.
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