Part Time Customer Service Advisor - Hybrid in Clonakilty Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Service Advisors.
You'll earn €13,208 per year (€12.70 per hour) with a permanent contract, working 20 hours per week on a rotational shift pattern. You will work on various days and hours across Monday to Friday from 5pm-9pm, Saturday from 8am-6pm, and Sundays/Bank Holidays from 10-6pm. You'll join training on a full time basis, working 9am-5pm for 3 weeks; after training, you will be scheduled to work part time.
You'll join us for a dynamic hybrid role in our lively Clonakilty office, nestled in the scenic West Cork Business and Technology Park, Co. Cork, P85 YH98. You will enjoy the best of both worlds, working remotely and collaborating in person with your team two days a week.
Job Description: What you'll be doing: Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs. Identifying vulnerable customers and adapting approach, providing additional support when required. Handling escalated customer queries with empathy and integrity, logging accurately. Dealing with a wide range of queries across telephony, email, and web chat channels. What we're looking for: Previous experience within a similar role. Proficient in using various computer applications and software simultaneously. An attentive listener who can empathise and adjust to different customer needs. A self-motivated individual who takes responsibility for customer issues and follows them through to resolution. A positive and enthusiastic person who shares our vision of delivering excellent customer service every time. On the days you work from home, you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed. The ability to work on a hybrid basis from our office in Clonakilty is essential. The ability to train full time for 3 weeks. The ability to start employment on Monday 26th August 2024. *subject to interview & pre-employment checks. What's in it for you? A starting salary of €13,208 per annum (€12.70 per hour). Internal career progression and development opportunities – most of our management team started with us as Advisors! 20 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays! Life Assurance cover, covering x2 of your salary after qualifying period. Access to the Capita Pension Scheme. Access to our Employee Assistance Programme. Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on! About Capita Capita is a leading provider of business process services, driven by data, technology and people.
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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