Overview The Regional Patient & Service User Lead will play a key role in embedding a partnership approach to the design and delivery of care across the health region.
The Patient & Service User Experience Lead will be responsible for driving an increased focus on measuring, monitoring and proactively improving the holistic experience across the complete patient and service user journey.
It will establish and manage fora to co-create improvements to the patient and service user experience.
The Lead will play a key role in co-designing the function and direction of the Office with patients and service users.
Patient and Service User Lead, is responsible for Leading on the establishment of a Regional Patient and Service User Partnering Office, as detailed in the Patient Partnership Proposal for Health Regions Design in the Health Region Managing the Regional Patient and Service User Partnering Office Partnering with patients, service users and family members, as well as with organisations representing these communities, to grow a diverse and inclusive network of public partners interested in partnership Coordination with the National Care Experience Programme, dissemination of public findings and key communications from national surveys Establish and support a Regional Patient and Service User Council in line with the Terms Of Reference for Patient and Service User Councils Identify and mentor public partners engaged in key roles on HSE regional boards, steering groups, advisory groups, working groups, committees etc.
Co-develop with patients and service users a multi-annual, fully-resourced Implementation Plan in line with the objectives identified in the National Patient and Service User Partnership Policy (currently in development).
Essential Criteria Candidates must have at the latest date of application: A strong theoretical understanding of the principles of partnership and the approaches used to involve key stakeholders, ideally within the health sector A record of experience of working collaboratively with patients and service users, as well as with their representative groups and organisations, to advance co-created partnership goals Demonstrate a knowledge of how to embed partnership and involvement in organisations, including knowledge of policy development processes, service co-design methods, and governance structures An ability to lead by example and implement partnership approaches Experience of working at senior management level, within a corporate or service planning or business planning role and / or function within a large scale multi stakeholder environment, as relevant to the role.
Experience of professional report Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders in pursuing the objectives of the organisation, as relevant to this role.
A proven ability to develop, manage and deliver effective programmes of work, both through themselves and through others.
Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the Office.
Experience of project management.
Experience of managing project risks, issues and dependencies.
Have the requisite knowledge and ability pertaining to legislation and regulations as relevant to this role.
Job Description Attachment Job Description - Patient and Service User Lead